Purchase Cancellation Policy

Effective Date: September 11, 2026

At Asscher Jewelers, we carefully prepare each order to ensure that your purchase meets our quality and presentation standards. Because certain orders may enter processing, fulfillment, customization, or production shortly after purchase, cancellation eligibility depends on the status of your order.

1. Cancellation Requests

Customers may request cancellation of an order before the order has been shipped or entered into processing, customization, production, or fulfillment.

To request a cancellation, please contact Asscher Jewelers Customer Service as soon as possible after placing your order and provide your order number and the reason for cancellation.

A cancellation request is not considered approved until Asscher Jewelers confirms the cancellation.

If an order has already been shipped, processed, customized, altered, or entered into production, the order may no longer be eligible for cancellation. In that circumstance, the customer may request a return in accordance with our 14-Day Return Policy, if the item qualifies for return.

2. Orders That Cannot Be Cancelled

The following orders may not be eligible for cancellation:

• Orders that have already shipped.

• Items that have entered production or fulfillment.

• Customized, personalized, engraved, altered, or made-to-order items.

• Items that have been worn, used, damaged, or altered.

• Items that are otherwise identified as non-returnable.

• Orders containing gifts or promotional items designated as non-returnable.

For customized or made-to-order jewelry, cancellation restrictions may apply immediately after production or customization has begun.

3. Cancellation After Shipment

Once an order has been shipped, it can no longer be cancelled through the cancellation process.

If the item is eligible for return, the customer may submit a return request within 14 days after product arrival. Returned merchandise must be unused, unworn, undamaged, unaltered, and accompanied by its original packaging.

Asscher Jewelers reserves the right to decline a return that does not meet these requirements.

4. Refunds for Approved Cancellations

If a cancellation is approved before the order has shipped or entered applicable processing, Asscher Jewelers will initiate the refund to the original payment method.

Approved cancellation refunds may take 5–14 business days, depending on the customer's financial institution, and in some circumstances may take up to 30 days to appear in the customer's account.

The original shipping fee, when applicable, is non-refundable.

5. Returns After Delivery

If a customer receives an order and subsequently decides that they no longer want the item, the customer may request a return within 14 days after product arrival, provided the item qualifies under our Return Policy.

Returned items must:

• Be unused and unworn.

• Be in their original condition.

• Include the original packaging.

• Not have been damaged or altered.

• Include all applicable parts, accessories, documentation, and other materials supplied with the order.

Items that have been worn, damaged, altered, or returned without an approved return request may be refused.

6. Refund Adjustments

After a returned item is received, it will undergo a quality inspection.

If an item is returned used, damaged, altered, missing parts or accessories, or damaged because of improper packaging during return shipping, Asscher Jewelers may reduce the refund to account for the diminished value of the item.

7. Return Shipping Responsibility

Customers should retain proof of postage and shipment tracking when returning merchandise.

Asscher Jewelers is not responsible for merchandise that is lost or stolen while being returned to us. Proof of postage and delivery may be required before a refund can be processed.

8. Missing Items or Undelivered Packages

If an order arrives with missing merchandise, customers should contact Customer Service or submit a claim through the applicable order support process.

If tracking indicates that a package was delivered but the customer did not receive it, the customer should contact Customer Service promptly so that the matter can be investigated.

9. Cancellation Confirmation

Submitting a cancellation request does not guarantee that the order will be cancelled. Orders may continue through processing while a cancellation request is being reviewed.

Customers should wait for written confirmation from Asscher Jewelers before considering an order cancelled.

10. Policy Changes

Asscher Jewelers reserves the right to modify this Purchase Cancellation Policy when necessary. The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

Questions regarding cancellations, returns, or refunds may be directed to Asscher Jewelers Customer Service.