Refund policy

Returns :

You Have Up To 14 Days After Product Arrival To Request a Return 

• Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, or altered in any way.
• Items with non-returnable marks and gifts cannot be returned.

   • We do not accept returned items that have been returned without proper return requests.

Refunds:

You Have Up To 14 Days After Product Arrival To Request a Return Refund

• For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
• Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
• Refunds of missing items: Find the corresponding order in the support center, then select "lack of items" to apply for a refund, or contact customer service for help
• Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "Not received the package" to apply for a refund, or contact customer service for help.

• Please ensure you track your return package, as we cannot be held responsible for lost or stolen items during transit. Proof of postage and delivery is required to process refunds.

Refund Timeline:

Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable.